Learning and Development Blog

5 Secrets for Increasing Employees’ Product Knowledge

By Serafim Mendonca on Mar 16, 2016 3:20:28 PM

Starbucks is doing something right. In addition to brewing a good cup of java, the coffee chain has become an industry standard for excellent product knowledge and service, as well as employee satisfaction. How do they do it?


Perhaps it’s because Starbucks is one of the few Fortune 500 companies that spends more on employee training than on advertising. All baristas complete a certification program and are given tools to help with on-the-job knowledge, including the Coffee Passport and the Green Apron Book, both of which contain concise information about different drinks and tuck discreetly into the barista’s apron pocket.

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Topics: Gamification, Mobile Learning, Tips for Effective Courses

The New Face of Training

By Serafim Mendonca on Apr 25, 2014 3:31:23 AM

Technological advancements have made it very easy to shift learning and development to online platforms. Companies and institutions of learning have taken eLearning to an entirely different plateau. Online instructors now have the flexibility to conduct orientation via eLearning modules and online facilitation. This helps companies save money by cutting travel and per diem costs that would have been a necessity if the instructor had to come on campus. There are promising statistics on eLearning, how it is evolving and projections for the future.


Being able to coordinate the facilitation of mobile learning and platform-driven learning spaces is quickly becoming the norm. Advantages include:

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Topics: Instructional Design, Mobile Learning, eLearning

5 Elements To Integrate From Top Mobile Learning Apps

By Brianne Bailey on Apr 11, 2014 6:53:14 AM

While there is no surefire formula for building a successful and popular learning app or platform, it can’t hurt to take a look at the successful competition and extract essential elements from their products. We decided to do just that, and found that five elements stood out from the crowd. While it isn’t possible for every platform to incorporate all five of these elements (and some may not want to), a quick look at the top ranked educational apps revealed a combination of at least five of them.


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Topics: Instructional Design, Gamification, Mobile Learning

12 Reasons to Support Teleworking

By Serafim Mendonca on Mar 18, 2013 2:14:34 PM

The recent announcement by Yahoo!’s CEO Marissa Mayer to curb teleworking has sparked a heated debate online about the pros and cons of telework. According to the TeleworkResearchNetwork.com, there were 3.1 million teleworkers in the U.S. in 2011, and by 2016, that number is expected to reach 4.9 million. Larger companies (Yahoo! notwithstanding) are more likely to allow telecommuting than smaller ones.


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Topics: Workplace Best Practices, Mobile Learning

Book Review: Content Strategy for Mobile

By Cristina Mendonca on Jan 22, 2013 6:54:01 AM

Did you know that by 2015, more Americans will access the Internet through mobile devices than through desktop computers? This prediction by the International Data Corporation underscores the importance of getting content right for mobile devices.


If you've been tasked by management to make your documentation compatible with mobile, first of all, don’t panic. Secondly, grab a copy of Karen McGrane’s book, Content Strategy for Mobile.Useful and filled with pragmatic advice, McGrane’s book offers specific instruction on how to get content to render appropriately on mobile devices.

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Topics: Industry News, Mobile Learning

Guess What? We’re All Virtual

By Brianne Bailey on Sep 13, 2011 5:30:11 AM

Guess-What-Were-All-Virtual.jpgKaren Sobel Lojeski is a professor in the Department of Technology and Society at the State University of New York, Stony Brook. She has written two books on the changes that technology has wrought in the way humans communicate in the workplace and in life. Her first book, Uniting the Virtual Workforce: Transforming Leadership and Innovation in the Globally Integrated Enterprise, detailed the phenomenon she calls “virtual distance.” Her second book, Leading the Virtual Workforce: How Great Leaders Transform Organizations in the 21st Century, was published by Wiley in November 2010. It unveils Lojeski’s virtual distance leadership model, including key competencies and actions.


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Topics: Mobile Learning, Learning Theories

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